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RETURNS & EXCHANGES

We hope you love what you’ve ordered, but if something isn’t quite right, we accept returns within 14 days of delivery for most items in new condition.

Step 1:If you have any inquiries, please feel free to contact us here. Alternatively, you can email us at service@cameago.com, and we will get back to you within 1-3 business days.

Step 2: Please mail back your item(s) according to the return instructions from our service team.

Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the refund will be reflected to the original payment account or credit card, depending on the bank.

Please note that do not send returned items to the sender’s address from the package you received. We will not accept any returns without you contacting us first.

Return Shipping Fee

All return shipping costs will be covered by the customer, unless there is a quality issue.

How long do I have to make a return?

You have up to 14 days from the date you’ve received all your items.

Conditions

  • All items must be in good shape, unused, unworn, and contain all its parts with their original tags/package.
  • Free gifts must be in good shape, unused, unworn, and returned at once.
  • Shipping costs are non-refundable.

Once we process your returned items in the warehouse, a refund will be initiated immediately.

Please allow an extra 3-5 days to process the returned items due to the high processing volume in the warehouse.

If you choose to refund to your original payment method, refunds will be sent within 5 business days of receipt of the returned item or cancellation request. If you have not received your refund within 14 days of shipping out your returned product, please contact us at service@cameago.com ASAP.

If you choose to refund with CameAgo Gift card, refunds will be issued within 1-2 business days.

Note:Please mark our messages as “Not Spam“ or “Not Junk”. It is common that our email will not show up in your inbox

Please note that the conditions below are not deemed as defective in quality:

  • Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute as quality issues
  • Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute as quality issues
  • Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute as quality issues
  • Please refer to our sizing chart for decisions on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute as quality issues.
  • Due to differences in design and style between items, there may be slight differences between different items of the same size. Please refer to the actual measurements.

Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.

Please note that CameAgo is not responsible for any failed delivery attempts caused by customer negligence, including but not limited to refusal of delivery confirmation and/or provision of incorrect consignee information (such as order address, contact number, or consignee’s name). In such cases, we will be unable to issue a refund. If you discover any errors in your order information, please contact our dedicated Customer Support team via the online chat window or leave a message. You may also email us at service@cameago.com. If you encounter any issues or have any concerns, our team will be happy to assist you.